Membership Services Coordinator

Central Washington University is recruiting a Membership Services Coordinator to join our University Recreation Administration team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $49,833 - $59,800 annually plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave.

The Role:

The Member Services Coordinator is responsible for the development and administration of membership services in serving the needs of the campus community and in coordinating the marketing efforts of University Recreation. This position is directly responsible for the oversight of recreation services that include membership and marketing coordination. This individual will supervise students and part-time temporary/hourly staff in the areas of recreation operations. Specific program responsibilities include program and staff management, development and oversight of operating budgets, development, monitoring and enforcement of program policies and procedures, and administration of revenue collection. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment.

Membership and Reservations:
- Primary supervisor and administrator of Membership Services, Access Control, Equipment Checkout, and point of sale. Functions include maintaining the membership database, process new enrollments, renewals and cancellations.
- Provide high-level customer service and resolution of student/member questions, complaints, problems, and refunds.
- Oversees point of sale transactions, cash handling, event registration, assessment reports, inventory management, and the distribution of information to key staff.
- Assist with budget analysis and management of all expenditures and revenue, including payroll and equipment acquisition. Make effective programming decisions based on an informed fiscal understanding.
- Manage inventory related to purchasing, locker management, and member correspondence. This is to include all rental pieces, lockers, and pro shop items.
- Manage the packaging and/or selling of membership programs, including customized membership program plans, coordinate marketing, sales, and service activities.
- Develop and implement tools to measure Rec member satisfaction and generate routine satisfaction reports.
- Develop and implement membership drives and initiatives throughout the year.
- Make regular presentations about Rec membership opportunities to key campus constituency groups. Reach out and engage new user groups.
- Collaborate with Conference Scheduling to provide membership options and schedule facility use for visiting groups.

Marketing Coordination:
- Assists in the development of a comprehensive package of promotional, communications and marketing efforts.
- Defines target markets. Assists in conducting assessments and research regarding programming and service needs.
- Encourages participant use of social media to bring awareness to recreation and wellness programs.
- Develop a consistent brand image for department that is innovative, dynamic, and reflective of University Recreation in all design pieces and attractive to disparate stakeholder groups.
- Oversee the writing, editing, design, layout, production, and distribution of marketing material.
- Proofread all digital proofs and artwork
- Seek knowledge and training of emerging technologies as it relates to marketing.

Supervisor Duties:
- Actively engages in recruitment, hiring, and training of new employees.
- Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations.
- Ensures employees have necessary resources.
- Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues.
- Promotes professional development opportunities.
- Develops and fosters supportive working relationships, motivation and engagement.
- Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community.
- Takes corrective action in a timely manner.
- Recognizes and rewards employees for good performance.
- Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests.
- Adjusts leadership style as needed to achieve results.
- Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork.
- Mentors and guides staff in achieving University Recreation's goals. Creates professional development opportunities for staff. Sets and models professional standards and expectations.

Involvement and Communication:
- Provide feedback regarding departmental programs, equipment, and operations by conducting daily observations/engaging in programs and using equipment/facilities.
- Reports and resolves safety concerns with functional area supervisors as needed.
- Is active professionally through research, publications, presentations and involvement in professional associations.
- Represent University Recreation for various University/community functions and/or committee work.
- Contribute positively to the work environment by participating in honest dialogue that is indicative of the department's culture of teamwork.
- Willingly shares all information with department teammates in an effort to provide high quality outcomes that contribute to student success.
- Provide staff coverage during evenings, weekends, and special events as needed.

- Other duties as assigned.

• Bachelor's Degree in Recreation Administration, Business Administration - Sports Management, Physical Education, Student Personnel Administration, or related field.
• Experience managing staff, maintaining equipment inventory, and/or facility supervision.
• Excellent customer service skills and demonstrated ability to work effectively with a culturally diverse population.
• Excellent conflict resolution, interpersonal, oral, and written communication skills.
• Experience using Microsoft (Word, Excel, PowerPoint, etc.) email, and facility management software (Fusion Software).
• Experience developing, implementing, managing, and evaluating outdoor operations and/or membership services.
• Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred Qualifications

• Master's Degree in Outdoor Education, Recreation Administration, Sports Management, Physical Education, Student Services Administration, or related field.
• Budget management experience, including forecasting/preparation.
• Experience working in higher education and collegiate recreation.
• Strong entrepreneurial skills and demonstrated ability to maximize revenue through appropriate design, development, staffing, and marketing.
• Demonstrated experience administering risk management practices for assigned areas.
• Experience managing a membership database and a collegiate recreation outdoor facility.
• Demonstrated commitment to improving access to higher education for students through various activities.
• A record of promoting inclusivity in the work environment.
• Demonstrated participation in programs designed to promote inclusion.

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Don't meet every single requirement? At CWU we're dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!

Salary: This position has a minimum annual salary of $49,833 and maximum annual salary of $69,766. The Hiring Department's expected hiring range is $49,833 - $59,800 annually. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the hiring range is based on the candidate's current experience, education, skills, and abilities related to the position.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: This position involves a combination of office/computer work settings, as well as physical presence in and around campus recreational facilities. It is essential to be able to meet the physical demands of remaining at a desk/computer workstation for prolonged periods of time, using repetitive arm, hand, and finger movements. Some stooping, kneeling, bending, crouching, lifting, walking, carrying, or moving of objects and other movements may be required. Evening or weekend work and/or occasional travel may be expected based on changing needs, requirements, deadlines, and budgetary constraints.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.