Customer Service Coordinator (Temp to Hire)

Toshiba America Business Solutions, Inc.
United States, California, Lake Forest
25530 Commercentre Drive (Show on map)
Dec 17, 2024
Description Customer Service Coordinator (Temp to Hire) Hourly Range: $21.00-$27.00 depending on experience Headquartered in Lake Forest, California, Toshiba America Business Solutions, Inc. is a leader in digital technology. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best. Position Summary: The experienced Customer Service Coordinator with expertise in Major Accounts seeking to advance their career will find what they're looking for with Toshiba America Business Solutions. Your responsibilities will include setting up major account customer information, validating the accuracy of order documents and equipment configurations, performing account reconciliations, preparing billing adjustments, reviewing open and aging installations and updating asset installation details. Accuracy and efficiency are the keys to success in all of these responsibilities. Summary: Accurately process Major Account orders and confirm delivery and installation of equipment with our national dealer network to ensure compliance with contract terms and conditions. Qualifications: 5 + years increasingly responsible customer service experience High School or equivalent experience Previous customer service experience, order processing with technical industry experience preferred Proven ability to process a high volume of orders accurately and efficiently Hands on customer service support experience in a fast paced environment Superior follow-up and organizational skills Excellent data entry skills, including experience with Excel Experience with Oracle ERP systems is a plus Other duties as assigned. Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)