GENERAL MANAGER (retail dining + catering) - LSU Health Sciences Center- Shreveport, LA

As part of Chartwells Higher Education, we have partnered with LSU Health to open a BRAND NEW dining facility at the Health Sciences Center in Shreveport, LA. We are seeking a dynamic GENERAL MANAGER to lead the retail dining and catering for this exciting new adventure. You will be responsible for maintaining this FEE account in accordance with the approved budget while meeting client expectations. You will be expected to maintain excellent relationships with employees, guests and the client, as well as other departments within the operation. Along side of your Executive Chef and Catering Manager, the leadership team will be responsible for promoting the professional growth and development of the entire food service operation. You will also foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.

Key Responsibilities:

• Participates in employee meetings, reviews and training programs
• Manages in compliance with Company established policies and procedures
• Manages in compliance with local, state, and federal laws and regulations
• Maintains food cost while ensuring quality standards
• Establishes and maintains good rapport with staff, client and guest and other departments
• Manages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and cash handling
• Analyzes and creates trends for financial data
• Manages purchasing and inventory controls
• Plans menus in consultation with chefs
• Is knowledgeable on HACCP controls along with proper storage and use of food

Preferred Qualifications:

• Bachelor's degree is preferred, or equivalent professional experience
• Eight to ten years upscale food service experience, including six years' experience at the management level
• Experience in personnel management including hiring, supervision, evaluation and succession planning
• Proven track record to achieve company goals in compliance with company/client policies and procedures
• Excellent leadership and organizational skills, and must possess attention to detail
• Supervisory, scheduling, training and coaching skills
• Effective problem solving and conflict management skills
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Experience in food purchasing, food costs and inventory control
• Ability to create budgets, flash reports, financial targets and forecasts
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Exceptional business etiquette and client relations
• Manages time effectively and prioritizes tasks to meet deadlines
• Strong catering experience required
• Conformity to the highest standards of personal integrity and ethical behavior
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
• ServSafe or Department of Health certification a plus

LSU Health is educating and training the next generation of health care professionals and scientists who will continue the proud legacy of innovative and lifesaving healthcare and cutting-edge medical research. As one of only one hundred forty academic medical centers (AMC) in the nation, LSU Health Shreveport is a revered treasure in a community that fought decades for its creation. They are making an impact on medical education, research and the economy in our community and beyond. The primary mission of LSU Health Shreveport is to TEACH, HEAL and DISCOVER, in order to advance the well-being of the state, region, and beyond. LSUHS encompasses the Schools of Medicine, Graduate Studies, and Allied Health Professions in Shreveport.

Living in Shreveport, Louisiana, offers a unique blend of Southern culture, charm, and a variety of activities. It's the third-largest city in Louisiana and sits on the Red River, making it a vital cultural and economic hub for the region. Shreveport has a rich cultural heritage, influenced by its French, African, and Native American roots. The city has a thriving arts scene, with museums, theaters, and music festivals. The Shreveport Regional Arts Council and venues like the Strand Theatre offer opportunities for entertainment and cultural engagement. The city also has a tight-knit community with Southern hospitality. People are known for being friendly, and there are plenty of social events, fairs, and festivals throughout the year, such as the Red River Revel Arts Festival, Mardi Gras celebrations, and the Shreveport-Bossier City holiday parade. Entertainment-wise, the casinos are a big draw, offering both gaming and live performances. Shreveport also boasts a variety of parks, outdoor recreation opportunities along the Red River, and sports teams like the Shreveport Mudbugs (hockey) and the Shreveport Mavericks (basketball).

If you enjoy outdoor activities, Shreveport has several parks, including the large and beautiful Betty Virginia Park, and opportunities for hiking, biking, and fishing. The nearby Caddo Lake offers boating and nature excursions, while the Red River provides a scenic setting for walking, biking, and exploring.