Operations Manager Primary Care

About Outpatient Clinics

Corewell Health operates over three hundred outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over forty different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to gain experience and explore various interests or to specialize in one area.

For over a century, we have provided comprehensive health care services for Mason and Oceana County residents and the thousands of tourists who visit each year. With our experienced, compassionate doctors and health teams, advanced technology, programs that improve well-being and the expertise and resources of a top health system, there is no better place for local care.

This Operations Manager will oversee four clinics, Corewell Health Family Practice & Walk-in, Pediatrics Ludington, Family and Internal Medicine Ludington and Family Practice Hart.

Collaborating with the Director Operations, this Operations Manager rotates with their two supervisors for coverage across the four clinics. The team numbers approximately fifty-five and includes clinical team members and professional office staff supporting twenty-two providers.

Our ideal candidate will have business acumen: the knowledge, skills, and experiences to make sound decisions and drive successful outcomes for the practices. The energy to lead this team to continued success for the patients in our community.

Scope of work

Responsible for the structure and daily operation of assigned physician practice site(s), managing and collaborating with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site(s) with a focus on quality and customer service. Manages multiple sites and specialty programs.

Essential Functions

• Oversees/assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing, and revising site/service policies/procedures/standard work.
• Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with dyad leadership, assists in the development and management of the operational and capital budgets. Oversees/responsible for monitoring and managing labor and expenses within the practice. Collaborates or assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Oversees/monitors time and attendance records and prepares/reports payroll for staff.
• Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating, and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with staff, providers, and other leadership.
• Oversee/participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and improvement initiatives. Makes and implements recommendations to improve operations and to implement new services for areas of responsibility.
• Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements.
• Oversees and mentors leadership team, supporting operations of multiple sites, specialties, and programs (typically 3 or more).
• Supports dyad leadership with cost, quality, and provider/patient satisfaction.

Qualifications

• Bachelor's degree or equivalent business, management, health care administration or other related area Required.
• Five years of relevant health care/medical practice experience or related work Required.
• Three years of recent and relevant supervisory or management experience Required.
• Experience with Electronic Medical Records and other medical practice systems Preferred.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.