Health Care Navigator

Temporary Employment Program

Temporary Employment

82739BR

Job Summary

Note: This position is Hybrid, however it will be mostly remote (on-site presence will be on rotating basis)

Duration will be approximately 6 months

The Health Care Navigator supports patients and their families in navigating complex healthcare environments, focusing on enhancing satisfaction, improving care outcomes, and facilitating access to services. The role emphasizes patient-centered communication, problem-solving, and proactive engagement to ensure a seamless healthcare experience.

This position is integral to the Population Health Outreach Team, part of UCSF's Office of Population Health, which oversees strategies to improve care quality and fulfill accountable care contracts.

Key Responsibilities:

• Patient Support & Outreach:

  • Guide patients through healthcare processes and provide resources to address their specific needs.
  • Foster relationships with high-risk patients and coordinate care during transitions across healthcare settings.

• Care Coordination

  • Collaborate with multi-disciplinary teams to ensure effective care planning and communication.
  • Schedule appointments, provide reminders, and reinforce post-discharge plans.

• Quality Improvement

  • Support quality improvement initiatives, tracking outcomes to meet Quality Incentive Program (QIP) metrics.

• Education & Coaching

  • Provide health education, support patients in setting goals, and reinforce treatment plans using motivational interviewing techniques.

• Documentation & Workflow Enhancement

  • Maintain accurate records in the medical system and recommend improvements to operational workflows.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• BA/BS degree with 2+ years in healthcare or equivalent experience (e.g., EMT, health educator, social work).
• Electronic Medical Record (EMR) Experience
• Strong interpersonal and customer service skills.
• Proficiency with medical terminology and healthcare systems.
• Ability to manage high call volumes and handle multiple tasks in a fast-paced environment.

Preferred Qualifications

• Knowledge of EPIC APeX systems and prior experience with quality improvement initiatives.
• Experience working with older adults or populations with cognitive challenges.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004198 PAT NAVGTR NON-CLIN 3

Job Category

Administrative Support, Temporary Employment

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Temporary Employment

Percentage

100%

Location

Brisbane, CA

Campus

Brisbane

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours