Customer Service Specialist

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

** Must be proficient/fluent Spanish and Portuguese**

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

• Evaluates customer service assignments and determines actions required
• Customer service tasks involve analysis and new/customized approaches
• Solves complex administrative problems requiring breadth/depth of customer service knowledge

** Must be proficient/fluent Spanishand Portuguese**

Job Qualifications

• Requires higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically minimum of 5 years relevant experience for entry to this level.
• Requires extensive knowledge and skills to complete specialized tasks.
• This is not a remote position. Must be able to commute to Colorado Springs, Colorado site.

** Must be proficient/fluent Spanish and Portuguese**

Pay Range: USD $50,480.00 - USD $84,130.00 Year

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.