Account Manager - The Merch Collective

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Merch Collective is a boutique music merchandising company representing top Artists in touring, eCommerce, and retail channels has an immediate opening for an Account Manager.

We are seeking an Account Manager that must be comfortable with minute management of detail and be able to interface effectively and professionally with Client management and senior team. Additionally, must have ability to multi-task and successfully coordinate simultaneous activity for those clients within multiple internal company departments and functions.

Client Relationship Management

• Serve as the primary point of contact for clients, ensuring the highest level of service through open lines of communication and a deep understanding of their needs.
• Engage with clients regularly, focusing on building a productive relationship that leverages TMC's resources to optimize revenue streams through innovative products, designs, and strategies to enhance client relationships and fan satisfaction.
• Attend in-person client meetings, shows, pop-ups, and other events whenever opportunities arise to strengthen relationships and enhance client accounts.

Account Leadership

• Act as the internal representative for all matters related to accounts.
• Funnel all client information into and out of the company promptly, clearly, completely, and accurately.
• Identify and address issues or delays swiftly, collaborating with internal teams to resolve in a timely manner.
• Actively share successes, challenges, and failures with internal teams to facilitate learning, improvement and opportunity.

Strategic Planning and Reporting

• Collaborate with internal departments to develop quarterly and yearly calendars of initiatives and product releases including but not limited to: Tours, VIP, eCom Releases, eCom Promotions, Pop Up Shops, Retail, Collaborations and Client Anniversaries.
• Send a monthly Pipeline detailing upcoming client plans, tasks and challenges for the month to Executive Leadership.

Project Management

• Collaborate with department heads and their teams to set realistic deadlines on client projects.
• Regularly check in with internal teams to ensure client needs are being met or exceeded, projects are on track, and deadlines are being met.
• Oversee workflow to ensure all internal departments, systems, and third-party associates are on schedule for successful client project execution.
• Oversee and audit costing, quotes, and invoicing related to clients.

Account Health and Quality Assurance

• On a Quarterly and Annual basis, included in the Pipeline, discuss each client, what has changed, how yearly plans / projections are going, and how best to achieve and potentially exceed projections. (January, April, July, October)
• Collaborate with internal teams to develop year end reports on overall account health for assigned clients.
• Review and audit monthly warehouse reports to ensure accurate client billings, state of inventory and opportunities to move, donate or destroy excess or stale inventory.
• Review weekly eCom sales reports and Tour settlements to keep pulse on channel performance.

• 3+ years' experience in similar role in music merchandising
• Proficient in MS Office (Word, Excel, PowerPoint)
• Extremely organized with acute attention to detail
• Analytical experience - inventory analysis is a huge plus
• Ability to communicate well both written and verbally
• Must be able to multi-task, delegate responsibility and tasks and be flexible toward fast-moving project deadlines
• Professional attitude and willingness to accept challenges
• An interest in music, fashion and pop-culture a definite plus!
• Basic knowledge and experience in Adobe Photoshop and Shopify a plus, but not required
• Work experience in music and/or fashion industries.

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

California based applicants have certain rights under California law. Please see our California Recruitment Privacy Policy for more details.