Senior User Experience Designer

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Senior User Experience Designer position, you'll shape our digital customer journey by recommending and implementing design improvements across AI applications, websites, and platforms to align with customer needs and business goals. This role involves collaborating with internal teams to gather user requirements, create prototypes, and refine designs based on customer feedback to deliver an exceptional, AI-driven digital experience. Success in this role requires proficiency with design software, wireframing and prototyping tools, a solid understanding of data structures and solution architecture, and strong interpersonal skills.

Skills Needed:

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

• Thinks Critically - Analyzes complex issues deeply and objectively, revealing hidden layers. Challenges assumptions and balances analysis with action-oriented solutions.

• Proficient in producing wireframes, prototypes, and design flows with tools such as Figma,, clearly demonstrating user journeys and interfaces.

• Strong command of design principles like layout, typography, and color theory to craft interfaces that are both functional and visually appealing.

• Competency in designing and refining interactive elements that boost user engagement and enhance overall experience.

What You'll Do and Impact:

• Lead user experience and interface design for AI, web, and mobile platforms by developing journey maps, user flows, wireframes, prototypes, and storyboards.

• Collaborate with cross-functional teams to create detailed customer personas and scenarios.

• Apply user research and data analytics to guide design decisions.

• Leverage user-centered design and 'design thinking' methodologies, presenting these approaches effectively to stakeholders.

• Transform ideas into visual concepts and translate them into prototypes or actionable product recommendations.

• Analyze usability test results and suggest enhancements to elevate user experience and maximize customer value.

• Apply and contribute to the design system, ensuring alignment with brand standards across applications.

• Stay updated on the latest techniques and innovations in user experience and interaction design.

Experience:

• Bachelors degree in human-computer interaction, human factors or related field

• 5+ years design experience focused on web and mobile experiences.

• Understanding of design research methodologies and usability testing / analysis

• Experience conducting usability tests, analyzing feedback, and iterating on designs to improve user satisfaction and performance.

Additional Items of Interest:

• Experience designing and performing usability testing

• Experience working in a Lean / Agile software development culture

• Working knowledge of HTML, CSS and JavaScript

• Designing for AI applications